People’s Partnership1, the UK’s leading workplace pension provider, is pleased to announce the appointment of Allie Jenkin as its new Director of Customer Engagement.
Allie joins the company with over 20 years of experience in client-facing roles, having held senior leadership positions at Vanguard and Coutts. Leading People’s Partnership’s Customer Engagement operations, overseeing both the customer support hub and guidance teams, she will play a pivotal role in ensuring the company continues to deliver exceptional customer service.
Allie brings extensive expertise in crafting client service strategies, innovation, and scaling operations. Most recently, she served as Head of Client Service and Operations at Vanguard UK, where she was instrumental in developing and growing the company’s direct-to-consumer business and led transformational and large-scale programmes.
Her appointment at People’s Partnership comes at a significant time for the company, while the pension industry undergoes rapid changes. Allie commented on her appointment, saying:
“I am incredibly excited to join at such a crucial time for the company. I live by the philosophy ‘get the brilliant basics right and you can then earn the license to do more,’ and in this new role, there is a real opportunity to deliver great outcomes for customers by focusing on innovative engagement strategies.
“The team’s passion for pensions and its members is infectious, and I am honoured to be part of this leading organisation as we continue to grow.”
Angela Staral, Chief Operating Officer at People’s Partnership, shared her enthusiasm for Allie’s appointment, saying:
“Allie’s passion for client excellence is remarkable. She has a strong mission and purpose, both personally and in the business world. This role requires leadership and a transformational drive to positively impact customer outcomes, helping members make better informed decisions about their future.”
ENDS
Notes to editor:
- People’s Partnership provides The People’s Pension, one of the largest independent master trusts in the UK, serving more than six million pension savers across the UK and manages more than £31bn in assets. As a business without shareholders, it reinvests its profits with the aim to help customers and achieve better financial outcomes for everyone.