People’s Partnership has today announced the appointment of Victoria Willmott as Customer Solutions Director.
Victoria will join the leading workplace pension provider in January having previously worked at Coutts, where she was Head of Client Journey. In a 20-year career in customer relations and operations, she has held a number of senior roles and has previously worked at Barclays Bank and Deloitte.
She joins the provider of The People’s Pension at a time when it has surpassed £30 billion assets under management and has unveiled a number of recent improvements to its customer journey, including a new member app. Her role at People’s Partnership, which looks after the retirement savings of one in five of the UK workforce, will include overseeing service delivery to both its 6.8 million members and the 100,000 plus employers as well as client banking and charitable trust operations.
Commenting on her appointment, Victoria said: “I am delighted to be joining such a purpose-driven organisation with a strong track record of putting its members at the heart of everything it does. The People’s Partnership’s impressive growth, underpinned by its commitment to delivering excellence and exceptional member outcomes truly resonates with me. With such an exciting future ahead, I look forward to contributing to its mission and collaborating with my new colleagues to further enhance the customer experience.
Angela Staral, Chief Operating Officer at People’s Partnership, said: “Victoria’s appointment is fantastic news for both the members and employers we serve. Her leadership and extensive experience will be instrumental in driving both transformational change and continuous improvement in the service we deliver to our members to help them build stronger financial foundations.”
ENDS
Notes to editor:
People’s Partnership provides The People’s Pension, one of the largest independent master trusts in the UK, serving more than six million pension savers across the UK and manages more than £31bn in assets. As a business without shareholders, it reinvests its profits with the aim to help customers and achieve better financial outcomes for everyone.