People’s Partnership is the new name for B&CE, provider of The People’s Pension. Find out more


Complaints data

We aim to provide a high-quality level of service to all our customers. We deal with any concerns fairly and promptly.

Our complaints data

Detailed below are the number of complaints we received and completed from 1 October 2022 to 31 March 2023.

Firm name: People’s Administration Services Limited

Other firms included in this report (if any): Not applicable

Period covered in this report: 1 October 2022 to 31 March 2023

Brands/trading names covered: The People’s Pension, B&CE

Decumulation and pensions

Number of complaints opened by volume of businessProvision (at reporting end period):
0.64 per 1,000 policies in force

Intermediation (within the reporting period):
Not applicable
Number of complaints opened5,244
Number of complaints closed5,329
Percentage closed within 3 days36%
Percentage closed after 3 days but within 8 weeks60%
Percentage upheld9%
Main cause of complaints openedOther general admin / customer service

Please note that we are unable to provide data for complaints about the following, because they do not apply to the products and services provided by People’s Administration Services Limited:

  • Banking and credit cards
  • Home finance
  • Insurance and pure protection
  • Investments
  • Credit related

Need further information?

If you have any questions or feedback about this data, you can send us an email at