We aim to provide a high-quality level of service to all our customers. We deal with any concerns fairly and promptly.
Our complaints data
Detailed below are the number of complaints we received and completed from 1 October 2022 to 31 March 2023.
Firm name: People’s Administration Services Limited
Other firms included in this report (if any): Not applicable
Period covered in this report: 1 October 2022 to 31 March 2023
Brands/trading names covered: The People’s Pension, B&CE
Decumulation and pensions
|Number of complaints opened by volume of business||Provision (at reporting end period): |
0.64 per 1,000 policies in force
Intermediation (within the reporting period):
|Number of complaints opened||5,244|
|Number of complaints closed||5,329|
|Percentage closed within 3 days||36%|
|Percentage closed after 3 days but within 8 weeks||60%|
|Main cause of complaints opened||Other general admin / customer service|
Please note that we are unable to provide data for complaints about the following, because they do not apply to the products and services provided by People’s Administration Services Limited:
- Banking and credit cards
- Home finance
- Insurance and pure protection
- Credit related
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