Complaints data
We aim to provide a high-quality level of service to all our customers. We deal with any concerns fairly and promptly.
Our complaints data
Detailed below are the number of complaints we received and completed from 1 April 2023 to 30 September 2023
Complaints
Making a complaintFirm name: People’s Administration Services Limited
Other firms included in this report (if any): Not applicable
Period covered in this report: 1 April 2023 to 30 September 2023
Brands/trading names covered: The People’s Pension, B&CE
Decumulation and pensions
| Number of complaints opened by volume of business | Provision (at reporting end period): 0.55 per 1,000 policies in force — Intermediation (within the reporting period): Not applicable |
| Number of complaints opened | 4,357 |
| Number of complaints closed | 4,361 |
| Percentage closed within 3 days | 71% |
| Percentage closed after 3 days but within 8 weeks | 27% |
| Percentage upheld | 12% |
| Main cause of complaints opened | Other general admin / customer service |
Please note that we are unable to provide data for complaints about the following, because they do not apply to the products and services provided by People’s Administration Services Limited:
- Banking and credit cards
- Home finance
- Insurance and pure protection
- Investments
- Credit related
Need further information?
If you have any questions or feedback about this data, you can send us an email at resolutions@peoplespartnership.co.uk.