Complaints data

We aim to provide a high-quality level of service to all our customers. We deal with any concerns fairly and promptly.

Our complaints data

Detailed below are the number of complaints we received and completed from 1 April 2023 to 30 September 2023

Firm name: People’s Administration Services Limited

Other firms included in this report (if any): Not applicable

Period covered in this report: 1 April 2023 to 30 September 2023

Brands/trading names covered: The People’s Pension, B&CE

Decumulation and pensions

Number of complaints opened by volume of businessProvision (at reporting end period):
0.55 per 1,000 policies in force

Intermediation (within the reporting period):
Not applicable
Number of complaints opened4,357
Number of complaints closed4,361
Percentage closed within 3 days71%
Percentage closed after 3 days but within 8 weeks27%
Percentage upheld12%
Main cause of complaints openedOther general admin / customer service

Please note that we are unable to provide data for complaints about the following, because they do not apply to the products and services provided by People’s Administration Services Limited:

  • Banking and credit cards
  • Home finance
  • Insurance and pure protection
  • Investments
  • Credit related

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